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Mytonomy Launches Custom Patient Messaging Platform to Triage Urgent Visits

Custom Patient Messaging Platform

Aren’t ready to telehealth, but need a way to triage inbound calls and potential urgent visits through phone and video? Then Mytonomy, the SaaS company and film studio specializing in virtual care, might be a good choice. The company announced they have a custom messaging platform for its Patient Experience Cloud™ (PEC) platform to respond to the unique challenges presented by COVID-19. These include digitally educating, engaging and triaging large numbers of people outside the hospital to keep workers safe and reduce costs.

Custom Patient Messaging Platform

As providers turn to virtual care in the form of phone calls and video visits to meet the demand for healthcare, the need to triage the inbound phone calls and potential visits to the ED and Urgent Care takes top priority. Routing visits to telehealth is a common strategy, but not all patients need a telehealth visit right away.

The PEC gives health systems a fast, easy-to-deploy custom publishing platform with built-in surveys, SMS, and email capabilities, which can be rapidly configured to each health system forming the basis for virtual care delivery.

Building on a strong foundation of consumer tech combined with enterprise software, Mytonomy’s PEC for COVID-19 requires no login for patients, complements existing telehealth offerings found both inside and outside patient portals, and eliminates multiple points of friction in digital engagement.

The PEC for COVID-19 builds on Mytonomy’s past success for enabling similar types of virtual engagement across multiple health interactions spanning cardiology, oncology, diabetes and hypertension.

“Mytonomy has demonstrated that we can deliver consumer-internet-like user engagement by delivering hospital-approved and branded video education to patients across multiple condition areas. Our user-experience is designed for a training use case, unlike merely linking out to 3rd party videos. We can deliver this consumer attention to health systems looking to grow patient portal adoption, leading the public to rapidly sign-up for their telehealth offerings and absorb important information quickly,” said Vinay Bhargava, President, and co-founder of Mytonomy.

The PEC for COVID-19 can be deployed without any IT resources, in less than 72 hours and comes with 21 microlearning videos in English and Spanish along with CDC or WHO content. The Mytonomy content is clinically vetted, follows CDC guidelines, and can easily be tailored to support the local practice and messaging.

Mytonomy’s content publishing system allows health systems to rapidly upload any content of their choice to deliver to patients, providing a powerful initial engagement point for patients, followed by dynamic surveys for symptom checking, assignment into risk-based cohorts and delivery of tailored communication plans to patients while at home. This virtual engagement helps keep call volume down, prevents unnecessary flooding of access points, and allows staff to interact with patients most in need of a call or appointment.

Mytonomy microlearning video content for COVID-19 covers timely topics such as Practicing Self-Quarantine and Self-isolation, Reducing Coronavirus Stress, and Applying Social Distancing to Your Life. EMR integration is available with Epic MyChart, and the PEC can be used to mass email patients helping them sign up for MyChart if they don’t already have an account.

“As a leader in patient engagement, education, and experience cloud solutions, Mytonomy has an urgent responsibility to deliver virtual care tools that can help the entire healthcare industry prepare for and respond to the needs of their communities during this challenging time,” said Anjali Kataria, CEO, and co-founder.

To access the complete list of up-to-date Coronavirus content, visit Mytonomy’s COVID-19 response page at


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